Quality and Certification

MERA is committed to upholding the highest quality standards to fully satisfy the needs of our customers and deliver mature, competitive products and solutions.

Realizing the importance of guaranteed quality for its customers, MERA pursues a stringent quality assurance policy based upon internal quality control procedures and initiatives, and backed up with international quality certifications.

International Quality Certifications

Quality certification is a fundamental requirement for all services delivered by offshore outsourcing companies because it gives customers greater confidence when they select a software supplier. This is all the more important for offshore outsourcing service when software is developed thousands miles away.

In its endeavor to achieve total customer satisfaction, MERA has obtained ISO 9001 ed. 2000 Certification for design, implementing, testing and maintenance of software solutions.

In order to keep its ISO certification up to date, MERA runs a continuous quality management system (QMS) assessment program with BSI MS Russia — the Russian Division of BSI Management Systems, world's leading provider of management systems registration and training services.

With a number of successful external audits, MERA's quality management processes and procedures have been repeatedly reported to demonstrate a very high level of compliance with the ISO 9001:2000 Standard. MERA's management team and personnel are strictly committed to maintaining and constantly improving the MERA QMS in conformity with customer quality objectives and requirements via regular management reviews, internal audits, customer feedback and quality awareness training.

Another strategic line of activities for MERA in terms of quality assurance is the continuous improvement of its QMS in compliance with the most widely used TL9000 Quality Standard, which is the telecommunication industry's extension to ISO.

MERA has demonstrated significant progress in TL9000 requirements implementation and achieved TL 9000 registration for provision of outsourced software development, testing and maintenance services.

The MERA quality assurance team has designed and documented a set of internal processes to ensure that the company’s R&D operations comply with the guidelines set down by the standard, as well as developed a solid framework for ongoing collection of TL 9000 metrics. TL9000 metrics are integrated into the MERA Quality Management System and widely used for product monitoring and measurements. This helps to address industry-specific requirements for planning, implementation and delivery of telecom software development service. As per TL9000 requirements, all relevant data are regularly submitted to QuEST Forum – the key driving force in the telecommunications industry pursuing to improve quality of telecom products and services to customers globally.

Quality Process and Performance Management at MERA

We at MERA realize that one of the major reasons for software development outsourcing is the opportunity to reduce product costs. MERA is committed to delivering highly affordable solutions to our customers that save them up to 75% of the project expenditures*. With this objective in mind, MERA has implemented the following quality assurance strategy that helps create service-strong products to meet our customers' most stringent quality requirements.

MERA's quality assurance strategy is built upon an on-going process of collecting critical quality data and applying corrective actions to registered problems. This model has been time-tested in real operation and proof-checked by regular audits conducted by both our customers and independent QMS registrars.

MERA's Quality Process

• On-going collection of various quality and performance metrics
• Summing up and reporting all quality metrics on a monthly basis
• Recording and storing all code reviews, tests and associated documents with references to be provided to the customer along with related deliverables
• RCA (root cause analysis) process for operations improvement and prevention of potential quality issues
• Software product quality growth measurement release per release

MERA's performance management policies include the following quality assurance initiatives:

• Clear and crisp communication with customer at all project levels (management, technical, operation etc. to identify customer requirements and grasp the client's vision of how MERA can meet them)
• Accurate project specification (onsite, offshore) and thoroughly documented project planning
• Comprehensive documentation reviews (internal, external)
• Well-prepared weekly conferences with customers
• Stringent code inspection
• Innovative product verification strategies
• Strict adherence to delivery rules

Quality and excellence form an integral part of our business process to ensure the delivery of reliable solutions on our customers' terms, including their most stringent time and budget requirements. We do our utmost to make the notion of 'quality' more tangible and comprehensible, defining it as a crucial element of service delivery. We realize that high quality services combined with organizational effectiveness serve the launching pad to business success of our customers. Therefore, we continuously improve our software design, development and testing procedures, evaluating achievements and taking the necessary measures to update our quality model and quality control practices.